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febbabe 
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Joined: 24 June 2008
Points: 364
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 Topic: Maternity Direct-problems??
Posted: 30 December 2008 at 10:19am |
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Has anyone else used Maternity Direct and had an issue with items not arriving?
I ordered a Hot Milk maternity bra on the 11th December of which the payment was deducted from my credit card on the 15th December. I have still not received the bra. I can understand its a busy time of year but how many people order bras for Christmas presents? They apparently deliver within 5 working days and will email if there is a problem with availability etc
The website only has an email address which I have emailed twice but have had no response.
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Red
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Joined: 01 January 1900
Location: West Auckland
Points: 1452
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Posted: 30 December 2008 at 11:01am |
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Gosh that is terrible service - at least if they were closed for Christmas they should have an email telling you so. Have you looked in the Whitepages at all to see if they hav a number in there. I think that it is a bit odd that they don't have a contact phone number on their webpage, hope it arrives soon!
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ooEvaoo
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Joined: 01 January 1900
Points: 1502
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Posted: 30 December 2008 at 12:58pm |
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Postage and couriers have been incredibly back logged. But I wouldn't think a parcel would take that long to arrive!. Hope you get some answers soon
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mummy_becks
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Joined: 01 January 1900
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Posted: 30 December 2008 at 7:26pm |
That is strange. I received an overnight courier package the next day so if they posted it snail mail it is possible that it is backlogged but couriers are pretty good at the moment.
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I was a puree feeder, forward facing, cot sleeping, pram pushing kind of Mum... and my kids survived!
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Birdie
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Joined: 06 June 2009
Location: North shore
Points: 1615
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Posted: 27 January 2012 at 11:37pm |
Its now 2012 and their service still has not improved 
I have been waiting over 2 months for a refund and have had no reply to my numerous emails or phone calls 
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snugglebug
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Joined: 24 June 2009
Location: North Shore
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Posted: 29 January 2012 at 12:59pm |
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I had trouble with them when I was pregnant I bought 2 things and it turned out they weren't in stock then they didn't want to refund me, and said I could have another similar item if I just paid $10 more, etc it was very frustrating! Maybe someone should go to target about them
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Me 28, DH 29 DS born 20 Nov 2010 (4 years old) #2 due October 7 
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Red
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Joined: 01 January 1900
Location: West Auckland
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Posted: 31 January 2012 at 12:14pm |
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Birdie - did you pay by credit card? If so, maybe contact credit card company? We have done this before. Man I am suprised MD are still in business, that is shocking. Over three years down the track!
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Nina106330
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Joined: 19 February 2013
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Posted: 19 February 2013 at 8:43pm |
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Still terrible in 2013, steer clear ladies
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Maternity Direct-problems??
