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BessieBear 
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Joined: 21 January 2008
Location: Hamilton
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 Topic: Nz Post
Posted: 04 February 2011 at 1:34pm |
Any one had somehting not arrive? I've sold somethign on TM and its not arrived at its destination.  Was a parcel post bag, and I posted 3 other things at the same time and they all made it (to other destinations) But this one didn't. I'm also still waitign for somethign I bought before christmas to arrive, and a fastway package is lost, and even they can't find it.
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Sarah Mum to, Boy 07/2008, Girl 03/2010, Boy 05/2012, Angel  07/08/2014 
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AandCsmum
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Joined: 13 May 2008
Location: Palmerston North
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Posted: 04 February 2011 at 1:38pm |
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I would lodge a claim at NZ Post
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Kel
A = 01.02.04 & C = 16.01.09 & G = 30.03.12
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BessieBear
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Location: Hamilton
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Posted: 04 February 2011 at 1:56pm |
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Done, and recived a letter form them. Apparently they want the reciept for buying a parcel post bag. I buy my pacel post bags in bulk and then I just hand them in at the post shop. So how does that work.
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Sarah Mum to, Boy 07/2008, Girl 03/2010, Boy 05/2012, Angel 07/08/2014
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AandCsmum
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Posted: 04 February 2011 at 2:49pm |
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Got the bulk receipt?
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Kel
A = 01.02.04 & C = 16.01.09 & G = 30.03.12
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newme
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Joined: 11 January 2009
Location: Christchurch
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Posted: 04 February 2011 at 3:05pm |
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A bit late for this situation, but next time ask for a postal receipt.
I do it every time I send something, and ask senders to do the same.
I have had 3 things go missing in the last 18 months. If you have the receipt they pay you the cost of the goods up to $250 I think.
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catisla
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Posted: 04 February 2011 at 3:31pm |
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I had a package i sent to Sweden go missing - i had to complete a claim form and send in receipts for the items i sent and the posting receipt form and they refunded all the costs to me.
It seemed quite a striaght forward process, but was made more complicated by the fact i had lost my posting receipt and customs form. Luckily i had paid by eftpos and found the date and time of the transaction on my bank statement and the post office i sent it from printed me a duplicate receipt.
ETA - oh -NZ Post also wrote to the lady in Sweden and asked her to sign a statement saying she had not received the parcel
Edited by Susiec
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Angs1982
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Joined: 15 July 2008
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Posted: 04 February 2011 at 8:21pm |
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Man I think I should start keeping my postal reciept!!
Touch would I haven't had anything go missing.
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mumoftwins
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Posted: 04 February 2011 at 8:58pm |
I'm about to lodge my 2nd lost parcel claim in 3 months!! 
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busymum
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Joined: 01 January 1900
Location: New Zealand
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Posted: 04 February 2011 at 9:37pm |
There are different receipts: one acknowledges that you paid for the pack. The other receipt is a printout (sometimes with a tracking number) that you should be given when you hand it in. Unfortunately though, this is why some parcels are tracked and the cheaper ones aren't
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Nz Post