TBH I think it may be to do with their car's seatbelt. I just thought id check if anyone had trouble in a similar car but will check with them & have a go myself. Have you got a photo of the carseat installed RF correctly that you wouldnt mind posting? :)
I've got one but I've got a mitsi diamante which is a pretty big car so possibly no help. If its a 2011 couldn't you use the LATCH install rather than the seatbelt?
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