Safety 1st Capsule parts??

So we bought a brand new capsule, but its missing a couple of parts (which we presume was in the box, which got thrown out by the shop- we got the display model which someone didn't put together right). We got it cheaper cos it was the display model and its The Warehouse and they don't seem willing to help us get new parts...

Its the wee clips that are held in by the handle, and the hood clips into them, its only 2 wee plastic things, basically a wee circle with a sticky outy piece on it so they clip together (so can push hood back and forward)

Does anyone know where in NZ I can get the parts from...??

We tried emailing the states for them (off their website) but haven't heard back... I wanna get it sorted ASAP as I'm due at start of July- and time is going by awfully fast! It just seems dumb not being able to use the hood on it, especially in a Southland winter!!

Or does anyone know of a Safety 1st capsule thats expired that we could have the parts off (we are more than happy to pay for them and pay postage aswell)

ETA: Oops, should have put this in the product reviews piece? My bad. Can move it if someone wants, but it might get more foot traffic in the general thread...

Edited by Hunnybunny

We only paid $80 for it- the exact same capsule at Farmers brand new was $299!!! It was the display model so they are sure the parts got thrown out in the box (cos they couldn't find the box ANYWHERE).

I'm not that fussed on going back there, as it took them half a hour, and 3 people fluffing around to finally get us sorted (they couldn't find the car seat in the computer anywhere and no price tag etc etc) I really can't be bothered wasting more time going back there, so thought it might be just as easy to sort it myself. I don't care about paying for the pieces- I just want them ASAP! Lol

Yeah nobody recognised the car seat... But its definately brand new! (Mum and I went over it with a fine tooth comb... Not a single scratch on the plastic, not a single mark ANYWHERE. In fact, we'd have said it came out of the box 5min before we got there it was that mint condition-all other shop models we see in other stores are getting a bit dirty, scratched this one not at all!)
And it had one of their tags on it that they had to take off.... It was the only capsule they had with a base- all the other ones were just seat belt ones.

I might try Farmers, I feel a bit weird asking them seeing as we didn't get the seat through them...

But if anyone has any other ideas-there doesn't seem to be NZ site or anything? That'd be great!! I really just wanna get it sorted ASAP!

ebay no good just tried it. lol

Is there contact details on the seat? There must be an agent for them in NZ somewhere. 
If there is an email / website - I've dealt with suppliers in the States they are fabulous for sorting stuff out.

Caliandjack- I just sent a email to a address on that link. Will give them a couple of days to email back

Kiwi2 I can't seem to find a exact part number for that piece, I would guess its not a part that needs replaced very often! I have family in the states (a cousin and aunt) so if it gets too frustrating I'll get them to try and sort it- it might be easier if it needs to be done over the phone etc!

If i have no luck with this email, I'll get the family to ring them. I have enough trouble talking to the family on the phone, let alone a stranger with accents lol

Thanks guys, hopefully this email sorts it though!

Hi Hunnybunny

We have a Safety1st capsual we got from Farmers. Our box included the contact details for the NZ distributor:

IGC Dorel NZ Ltd
7A Hotunui Drive
Mt Wellington Auckland

09 276 1040 or 0800 62 8000

Hours: Mon - Fri, 9 - 4.

If you have no luck with them let me know as we don't use the canopy on ours, so if we have the same model I could send you our clips (if I can work out how to get them off)!

Yay for tobys mum. Glad it has all worked out in the end. With courier and all it should still be a bargain for you. Let us know if the us site ever gets back to you. lol